Sizing
What sizes are available?
For Made-to-Order and Ready-to-Wear, please see the footwear and clothing size charts - and the sizes available on the relevant product pages.
For Bespoke / Custom orders - we can make absolutely any size of shoe or garment. Even different sizes within a pair of shoes are possible.
Do you have a size chart?
You can find the size chart here.
How can I check what size shoe I am?
Please follow the step-by-step instructions on my printable measuring chart.
I want a garment/pair of shoes on the site, but they're not in my size...
If you see a style that you LOVE but it's not in your size, you can contact us to discuss your fitting requirements.
Custom fitting will be priced at Bespoke Rates.
Shipping
What are your delivery times?
Delivery times depend on which country your shoes are being posted to and whether you select Standard or Express at checkout.
Standard Shipping within Australia: 3-14 Business Days
Express Shipping within Australia: 1-2 Business Days
Standard Shipping everywhere else: 1-4 Weeks
Express Shipping everywhere else: up to 7 Business Days
For an more accurate estimate, get in touch! Or see the Shipping Policy for more details.
How much will shipping cost?
Standard shipping is free for orders over $250AU worldwide. For other orders, shipping starts at $9. For more info please see the Shipping Policy, or add items to your cart and the checkout will calculate it for you.
Do you ship worldwide?
Yes! And standard shipping is free for all orders over $250
Other options such as express are at an additional cost and calculated at checkout.
For more info please see the Shipping Policy.
Is your packaging eco-friendly?
Yes!
All boxes are recyclable and printed with plant based inks.
Cloth bags are organic cotton printed with plant based inks.
Tissue paper, mailer bags and packaging tape are all biodegradable and compostable.
My Order
Can I pay in instalments?
Sure! Just get in touch before ordering and I'll ask you to fill out this Payment Plan Application form. You will receive your item once every payment has been made.
How can I cancel my order?
To cancel your order, please contact us using the contact form on the site or via email, within 24 hours of placing your order. Please include your order number and name. Cancellations after 24h will not be accepted.
What if I receive the wrong product?
If you receive the wrong product please contact us using the contact form on the site or via email within 2 business days of receiving your item. Please include your order number and name.
You will then be asked to post the item back, and refunded the cost of postage once the item arrives back at the studio.
Do you offer exchanges for faulty items?
Returns and exchanges for faulty items are available up to 14 days from receipt of goods, if the item is in its original unused condition.
Please note all items are individually hand crafted and therefore may have minor inconsistencies in colour and/or finish. Such inconsistencies will not be considered “faults”. Many items are constructed from reused materials, as noted in their item description, and as such consideration should be given to the unique finish and variations that this produces in the end product. Cakey Sportsman endeavours to sell all items in the best possible condition, but small marks may be visible; materials such as leather will have natural inconsistencies and marks, these will not be deemed reason for a refund.
For more info please see the Returns + Exchanges Policy.
How do I return or exchange my item?
Returns are available up to 14 days from receipt of goods, and only if the item is damaged or faulty. Exchanges are available up to 14 days from receipt of goods, if the item is in its original unused condition. For more info please see the Returns + Exchanges Policy.
Bespoke / Custom
Do you take custom orders and commissions?
Yes! If you can think of it - we can probably make it. We cater to individuals with wild imaginations, unique sizing, gender fluid styling, and small scale collaborations and commissions.
For custom footwear, more info is available on the Custom Footwear page.
For custom garments please get in touch.
How long will it take to make my custom order?
Anywhere from 4-12 weeks - depending on the design, materials, and fitting requirements.
How much do custom made shoes and garments cost?
Crafting shoes and garments by hand is a very time consuming and labor intensive process, with many stages, so it does come at a cost. Pricing is variable depending on style, materials and fitting.
To get an idea of cost re bespoke footwear, please read the info provided on the Custom Footwear page.
For pricing info on custom garments, please get in touch.
I wanted something I saw listed on the site but it isn't there anymore - can I still get it somehow?
If you saw a style that you LOVE but it has since been sold or discontinued, or you want something from the archive, you can get it remade as a bespoke order.
For Bespoke Footwear, the info is here.
For Bespoke Garments, get in touch.
Care
How do I care for my items?
Garments will have care tags attached and for all other items please see the care page for more info specific to each style and material.
When do my shoes need to be resoled?
All footwear is soled with hardwearing rubber and/or Natural Vegetable Tanned Leather. These materials will naturally wear through in time, with the Natural Vegetable Tanned Leather wearing through a touch quicker than rubber.
Please get your footwear resoled as soon as you notice significant wear. Significant wear means if you notice a full layer of soling has worn through or is about to. Do not continue to wear shoes if a full layer has worn through as this may result in further damage that is irreversible.
Cakey Sportsman does not offer resoling services - but feel free to get in touch and we can recommend some Shoe Repairers in your area.
What if my shoes/garments need to be repaired?
Get in touch via the contact page or email us with details of the nature of the repair required. Depending on the type of repair, we will repair it either free of charge or at a reasonable cost, or recommend someone in your area that can help.
Do you offer a lifetime warranty?
In the (very rare!) event a fault does occur with your item that could be attributed to the design, materials or craftsmanship, we promise to repair the item so you can continue to cherish it, saving it from the depths of your wardrobe, or - even worse - landfill. This falls under the Returns and Exchanges policy which you can read through here.
For any things outside of our control, such as soling or fabrics naturally wearing through over time, spills, damage caused by misuse, general wear etc - we can either repair, customise or replace things for a reasonable fee or you can opt to visit your local shoe repairer or sewist (support other small businesses!).
If you’re not sure what to do, just get in touch!
Other
Is Cakey Sportsman stocked anywhere?
Not yet but we're working on it! Hopefully soon :)
Some styles may appear occassionaly in exhibitions, runways or be temporarily available in retail spaces. Sign up to the newsletter to stay updated!
Do you offer shoemaking courses?
At the moment no - the Cakey Sportsman studio is still under construction. When it is completed, there may be some opportunity for a shoemaking short course. Get in touch to express your interest and you'll be the first to know when it happens!
Where are Cakey Sportsman items made?
Good question! Have a read of our manufacturing page where we explain it all!
