Sizing
What sizes are available?
Please see the footwear and clothing size charts - and the sizes available on the relevant product pages.
Generally, we try to stock each style in XS - XXL
Do you have a size chart?
You can find the size chart here.
How can I check what size shoe I am?
If you're unsure about your size, please contact us and we'll help!
I want a garment/pair of shoes on the site, but they're not available in my size...
If you see a style that you LOVE but it's not in your size, you can contact us to discuss your fitting requirements.
Custom fitting will be priced at Bespoke Rates.
Shipping
What are your delivery times?
Please see the Shipping Policy for more details.
How much will shipping cost?
We offer free shipping within Australia for all orders over $200AU
For all other shipping rates please see the Shipping Policy, or add items to your cart and the checkout will calculate it for you :)
Do you ship worldwide?
Yes! And standard international shipping is free for all orders over $500AU
Other options such as express are at an additional cost and calculated at checkout.
For more info please see the Shipping Policy.
Do you ship to the US and whats the deal with tariffs?
Great question! We do ship to the US, and you can find more info in our Shipping Policy which we update regularly.
My Order
How can I cancel my order?
To cancel your order, please contact us using the contact form on the site or via email, within 24 hours of placing your order. Please include your order number and name. Cancellations after 24h will not be accepted.
What if I receive the wrong product?
If you receive the wrong product please contact us using the contact form on the site or via email within 2 business days of receiving your item. Please include your order number and name.
You will then be asked to post the item back, and refunded the cost of postage once the item arrives back at the studio.
Do you offer exchanges for faulty items?
Of course! For more info please see the Returns + Exchanges Policy.
How do I return or exchange my item?
Returns and Exchanges are available up to 14 days from receipt of goods, if the item is in its original unused condition. For more info please see the Returns + Exchanges Policy.
Cakey Couture
What is Cakey Couture?
These are a small selection of special garments, accessories and footwear that are hand-crafted and made-to-order.
Most require time intensive production methods and attention to detail.
They can be made to your specific measurements on request, just get in touch :)
How long will it take to make my Cakey Couture item?
Approximately four weeks.
I wanted something I saw listed on the site but it isn't there anymore - can I still get it somehow?
If you saw a style that you LOVE but it has since been sold or discontinued, or you want something from the archive, please contact us and we'll see what we can do!
Care
How do I care for my items?
Garments will have care tags attached and for all other items please see the care page for more info specific to each style and material.
When do my shoes need to be resoled?
All footwear is soled with hardwearing rubber and/or Natural Vegetable Tanned Leather. These materials will naturally wear through in time, with the Natural Vegetable Tanned Leather wearing through a touch quicker than rubber.
Please get your footwear resoled as soon as you notice significant wear. Significant wear means if you notice a full layer of soling has worn through or is about to. Do not continue to wear shoes if a full layer has worn through as this may result in further damage that is irreversible.
Cakey Sportsman does not offer resoling services - but feel free to get in touch and we can recommend some Shoe Repairers in your area.
What if my shoes/garments need to be repaired?
Get in touch via the contact page or email us with details of the nature of the repair required. Depending on the type of repair, we will repair it either free of charge or at a reasonable cost, or recommend someone in your area that can help.
Do you offer a lifetime warranty?
In the (very rare!) event a fault does occur with your item that could be attributed to the design, materials or craftsmanship, we promise to repair the item so you can continue to cherish it, saving it from the depths of your wardrobe, or - even worse - landfill. This falls under the Returns and Exchanges policy which you can read through here.
For any things outside of our control, such as soling or fabrics naturally wearing through over time, spills, damage caused by misuse, general wear etc - we can either repair, customise or replace things for a reasonable fee or you can opt to visit your local shoe repairer or sewist (support other small businesses!).
If you’re not sure what to do, just get in touch!
Other
Is Cakey Sportsman stocked anywhere?
Yes! Please see our stockists page.
Do you offer shoemaking courses?
At the moment no - the Cakey Sportsman studio is still under construction. When it is completed, there may be some opportunity for a shoemaking short course. Get in touch to express your interest and you'll be the first to know when it happens!
Where are Cakey Sportsman items made?
All items are currently made locally in Victoria, Australia.
We have one older style that was made in China, which you can see noted on the "more info" section of that product page.
For more info, have a read of our manufacturing page where we explain it all!
